Concierge Connection strongly believes in the protection of your personal privacy and information. We have created this privacy statement in order to demonstrate our firm commitment to your privacy online. The following explains our information gathering and dissemination practices for the conciergeconnection.com Web Site.

INFORMATION COLLECTION AND USE
We collect only the information that we need and which will enable us to serve you better.

Personal Information Automatically Collected
Like most standard Web Site servers, this Web Site automatically collects certain non-identifiable information regarding Web Site users. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.

Personal Information You Provide
During your use of this Web Site, you may be asked to voluntarily provide certain personal contact information including name, email address, work location, address and telephone number. This information may be provided via an online form or an email you send to Concierge Connection. It is always your choice whether or not to provide personal information. If you choose not to provide requested personal information, you may not be able to use certain features of the Web Site and you will not be able to engage in transactions through the Web Site. Concierge Connection uses this information to communicate more effectively with you regarding your requests, for completion of requests and orders, and shipping and delivery.

Registration
In order to access certain areas of this website, you must first complete the registration form. During registration, you will be required to give contact information (such as name and employee number). This information is captured and remembered in order to simplify and streamline the process for making an order. You will also have to provide and/or create unique identifiers such as a user name and/or password. This information is used to validate that only eligible members are accessing these areas on the website.

Requesting a Service
When requesting a service via an online form or email, you are asked to describe in detail the nature of the service desired. This information is used for Concierge Connection to successfully and efficiently complete the requested task.

Making an Order
We request information from you on our online ticket and gift basket order forms. You must provide contact information (such as name, employee number, email and shipping address). You may voluntarily provide financial information (such as credit card number, expiration date). This information is used for order confirmation, billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact you.

At times, you may voluntarily submit information about other people. This may occur when you request delivery of a gift basket to another person. In this instance, we will collect the name, telephone number and shipping address of the other person. We will only use this information to deliver the order to the recipient.

Aside from use of information for the registration and order processes your personal information may be used for:
Communication from Concierge Connection
Concierge Connection may communicate directly to employees for confirmation of orders, clarity, status and confirmation of requests. We may, at times, also communicate special offers and promotional information.

Registration Information
Registration and/or user sign on information may be shared with member corporations only if required to determine the user eligibility for the service.

Aggregate Information – We may collect and report aggregate tracking information and statistics on the usage of our service. Certain demographic information, including location of user, is included in these reports, no other personally identifiable information around nature of requests and orders is used or disclosed. These reports may be shared with member corporations.

Customer Service – We will at times communicate with you in order to determine customer service satisfaction. This will take place through an email or telephone survey.

Information Disclosure
Apart from the instances listed here, we do not share, sell or rent any personal information with third parties. Where we do share information, the third party entities are provided with only the information needed to perform their specific function and may not use such information for other purposes.

Financial Transactions – When you make a purchase on this Site, your consent is given to provide your financial or contact information to those third parties necessary t o process your transactions with us, such as credit card companies.

Third Party Service Vendors – At times, you may make a request requires a third party vendor to perform the service. We will disclose no information to a third-party service vendor without your prior consent.

Shipping – Occasionally, Concierge Connection may use a third party shipping and/or delivery service and will provide only the necessary personal shipping information required to do so.

Exceptional Disclosures – While we make every effort to preserve your privacy, we reserve the right to disclose your information if necessary when required by law or as a matter of legal process.

SECURITY PRECAUTIONS
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our server software uses Secure Socket Layer (SSL) encryption to protect all communications. SSL is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. As an additional security measure, credit card information will not be stored or remembered.

NOTIFICATION OF CHANGES
Concierge Connection reserves the right to change this privacy policy at any time. If we decide to change our privacy policy, we will post those changes to this privacy statement on the Web Site and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which it was collected.

CONTACTING US
Should you have any concerns regarding privacy on our site or should you have any other concerns please contact us at: privacy@conciergeconnection.com, call 416-236-4985.