Where can I find the nearest Cineplex Entertainment
Movie Theatre?
Where can Cineplex Entertainment Gift Cards
be redeemed?
Do Cineplex Entertainment Gift Cards have
an expiry date?
Are gift cards reloadable?
Can I check the balance of my card?
What if I lose my gift card after I receive it?
What is the order cut off time to have an
order processed?
How can I check the status of my order?
Can I change my order after I have placed it?
How can I pay for my order?
What currency are your gift cards in? What currency will
show on my credit card?
Is your website secure?
What are Concierge Connection's hours of operation?
Who is Concierge Connection Inc. in relation to Cineplex
Entertainment?
SHIPPING & HANDLING INFORMATION
Where can I find the nearest Cineplex Entertainment
Movie Theatre?
Visit www.cineplex.com and select
your province and city.
Where can Cineplex Entertainment
Gift Cards be redeemed?
Cineplex Entertainment Gift Cards are redeemable at all Famous Players,
Cineplex Odeon and Galaxy Cinemas in Canada ONLY against the purchase
of any admission, concession, merchandise or applicable tax. Gift Cards
are not valid at Alliance Atlantis Cinemas and are not redeemable for
other Gift Cards or cash.
Do
Cineplex Entertainment Gift Cards have an expiry date?
After 24 months of inactivity, a $2.00/month service fee will be charged.
Are gift cards reloadable?
Yes, gift cards are reloadable in theatres.
Can I check the balance of my card?
Yes, please refer to your receipt when the card is used or for general
balance inquiries, please call 1-800-544-7573.
What if I lose my gift card after
I receive it?
Treat your Gift Card like cash. Neither the Card nor its value is replaceable
or refundable if lost, stolen or used without permission. If Card is damaged,
at the discretion of Cineplex, Card may not be replaceable or refundable.
Issuance or receipt of Gift Cards constitute acceptance of these terms
and conditions and they appear on the back of each Card.
What is the order cut off time to
have an order processed?
All orders will be sent out within 2 business days. Express Post orders
received before 10:00am ET will be shipped the same-day. Orders received
after this time will be shipped on the next business day. Orders placed
on Saturdays, Sundays and Public Holidays will be shipped on the next
business day.
How
can I check the status of my order?
Call or email us to inquire about the status of your order, please be
sure to include the order number from the confirmation page.
Can
I change my order after I have placed it?
Email customerservice@conciergeconnection.com or call (416) 236-4985 ext.
1to see if the correction can be made. Please ensure that the information
you provide us is correct before making the purchase, as Concierge Connection
Inc. is not responsible for gift cards sent to the wrong address.
How
can I pay for my order?
When placing an order online or by phone, you must use a credit card.
Concierge Connection Inc. accepts Visa, MasterCard, and American Express.
What
currency are your gift cards in? What currency will show on my
credit card?
Cineplex Entertainment gift cards are in Canadian funds. If you
have a Canadian credit card then you will be charged in Canadian funds.
For US customers your credit statement will show the US equivalent of
your total purchase. Concierge Connection Inc. will be the name stated
on your credit statement.
Is your website secure?
Protecting
the safety of your credit card information is very important to us. We
use Secure Sockets Layer (SSL) technology to protect the security of your
credit card information as it is transmitted to us. SSL is the standard
in Internet encryption technology, and is a highly sophisticated method
of scrambling data as it travels from your computer to our servers. As
an additional security measure, credit card information will not be stored
or remembered after your order has been processed.
What are Concierge Connection's
hours of operation?
Concierge Connection is open Monday to Friday from 9am to 5pm ET (Eastern
Time). Concierge Connection's office is closed on all holidays. Orders
are only processed during regular business hours.
Who
is Concierge Connection Inc. in relation to Cineplex Entertainment?
Concierge Connection Inc. is an authorized reseller of Cineplex Entertainment
Gift cards.
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