Where can I find the nearest Cineplex Entertainment Movie Theatre?
Where can Cineplex Entertainment Gift Cards be redeemed?
Do Cineplex Entertainment Gift Cards have an expiry date?
Are gift cards reloadable?
Can I check the balance of my card?
What if I lose my gift card after I receive it?

What is the order cut off time to have an order processed?
How can I check the status of my order?
Can I change my order after I have placed it?
How can I pay for my order?
What currency are your gift cards in? What currency will show on my credit card?
Is your website secure?
What are Concierge Connection's hours of operation?
Who is Concierge Connection Inc. in relation to Cineplex Entertainment?
SHIPPING & HANDLING INFORMATION


Where can I find the nearest Cineplex Entertainment Movie Theatre?

Visit www.cineplex.com and select your province and city.

Where can Cineplex Entertainment Gift Cards be redeemed?
Cineplex Entertainment Gift Cards are redeemable at all Famous Players, Cineplex Odeon and Galaxy Cinemas in Canada ONLY against the purchase of any admission, concession, merchandise or applicable tax. Gift Cards are not valid at Alliance Atlantis Cinemas and are not redeemable for other Gift Cards or cash.

Do Cineplex Entertainment Gift Cards have an expiry date?
After 24 months of inactivity, a $2.00/month service fee will be charged.

Are gift cards reloadable?
Yes, gift cards are reloadable in theatres.

Can I check the balance of my card?
Yes, please refer to your receipt when the card is used or for general balance inquiries, please call 1-800-544-7573.

What if I lose my gift card after I receive it?
Treat your Gift Card like cash. Neither the Card nor its value is replaceable or refundable if lost, stolen or used without permission. If Card is damaged, at the discretion of Cineplex, Card may not be replaceable or refundable. Issuance or receipt of Gift Cards constitute acceptance of these terms and conditions and they appear on the back of each Card.

What is the order cut off time to have an order processed?
All orders will be sent out within 2 business days. Express Post orders received before 10:00am ET will be shipped the same-day. Orders received after this time will be shipped on the next business day. Orders placed on Saturdays, Sundays and Public Holidays will be shipped on the next business day.

How can I check the status of my order?
Call or email us to inquire about the status of your order, please be sure to include the order number from the confirmation page.

Can I change my order after I have placed it?
Email customerservice@conciergeconnection.com or call (416) 236-4985 ext. 1to see if the correction can be made. Please ensure that the information you provide us is correct before making the purchase, as Concierge Connection Inc. is not responsible for gift cards sent to the wrong address.

How can I pay for my order?
When placing an order online or by phone, you must use a credit card. Concierge Connection Inc. accepts Visa, MasterCard, and American Express.

What currency are your gift cards in? What currency will show on my credit card?
Cineplex Entertainment gift cards are in Canadian funds. If you have a Canadian credit card then you will be charged in Canadian funds. For US customers your credit statement will show the US equivalent of your total purchase. Concierge Connection Inc. will be the name stated on your credit statement.

Is your website secure?
Protecting the safety of your credit card information is very important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the standard in Internet encryption technology, and is a highly sophisticated method of scrambling data as it travels from your computer to our servers. As an additional security measure, credit card information will not be stored or remembered after your order has been processed.

What are Concierge Connection's hours of operation?
Concierge Connection is open Monday to Friday from 9am to 5pm ET (Eastern Time). Concierge Connection's office is closed on all holidays. Orders are only processed during regular business hours.

Who is Concierge Connection Inc. in relation to Cineplex Entertainment?
Concierge Connection Inc. is an authorized reseller of Cineplex Entertainment Gift cards.

SHIPPING & HANDLING
Orders with a value under $150 are shipped Standard Canada Post and must be sent to your home address. All orders with a value of $150 or greater are sent by XpressPost or courier and may be sent to your home or office.

Regular Mail to home address $2.75 (only for orders under $150 dollars)
* 3-5 business days within Canada

Canada Post Regional Xpresspost - $9.99
* 1-2 business days to major Ontario cities for orders placed before 10am ET

Canada Post National Xpresspost
- $11.99
* 2-3 business days nationally between most major Canadian centres

Orders may be sent for an additional charges via courier, please call us for rates and availability.

PLEASE NOTE:

Saturday, Sunday and Holiday delivery is not available. Express Post orders received by 10:00 am ET, Monday through Friday will be shipped the same day. Orders received after 10:00 am ET Friday will be shipped the next business day.

Shipping Restrictions:
Concierge Connection Inc. does not ship outside of Canada. Concierge Connection Inc. is not responsible for undelivered merchandise due to incorrect address information or misdirection by the carrier. The purchaser will be responsible for any additional shipping costs involved in re-shipping returned packages.

Return Policy:
There are no refunds or exchanges.

All orders are sent from Toronto, Ontario, Canada.
 
Cineplex Entertainment LP.
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